Your privacy is our priority. Learn how we collect, use, and protect your data.
Continuum Health AI, Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring transparent data practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").
The Platform is designed for professional mentorship, career development, and networking among healthcare professionals. It is not intended to collect, store, or transmit Protected Health Information (PHI). Users agree not to post patient-identifying information through the Platform. Where we engage with institutional customers whose use cases may involve PHI (for example, enterprise deployments), we will execute a Business Associate Agreement (BAA) before any such data is exchanged.
Please read this policy carefully. If you do not agree with our data practices, please discontinue use of the Platform and contact us at [email protected].
Account Registration: Name, email address, professional role and discipline (e.g., physician, nurse, pharmacist), specialty, career stage, and institutional affiliation.
Professional Profile: Bio, career goals, mentorship preferences, areas of interest, and optional details such as years of experience and credentials (e.g., MD, DO, RN, NP, PA, PharmD, PT, OT) that you choose to share.
CV / Resume (Optional): If you choose to upload a CV, we process it using our AI provider (see Section 3) to extract a structured summary — specialty, experience, research topics, strengths, and development areas — that powers the matching algorithm.
Messages and Content: Messages you send through the Platform, opportunities you post, and feedback you provide on matches.
We do not collect Social Security numbers, DEA numbers, background check results, drug screening results, patient records, or any Protected Health Information (PHI). The Platform is a mentorship and career-development tool, not a credentialing, employment screening, or clinical system.
We use Anthropic's Claude API to analyze uploaded CVs and support matching features. Per Anthropic's commercial API terms, content submitted through the API is not used to train Anthropic's foundation models. Content is processed for the specific request and returned to us, and we then store only the structured summary (specialty, experience level, keywords, strengths, research topics) in your profile.
Continuum Health AI does not sell your personal information, and we do not use your personal information to train third-party AI models. We may use de-identified and aggregated data to train or improve our own proprietary algorithms, as described in Section 5a.
We share your information only in the limited circumstances described below.
Information you include in your profile (name, role, specialty, career stage, bio, goals) is visible to other verified users for mentorship matching purposes. Messages you send are visible only to the recipient. You control what you share in your profile and can edit or remove it at any time.
We rely on a small set of vetted subprocessors to operate the Platform. Each is contractually obligated to maintain confidentiality and appropriate security safeguards:
A current list of subprocessors is available upon request. We will notify affected users of material changes to our subprocessor list with reasonable advance notice.
If you access the Platform through an employer or institutional subscription, that institution may receive limited administrative information (e.g., active users, aggregate engagement metrics) as described in its agreement with us. We will execute a Business Associate Agreement with an institutional customer before any use case that may involve PHI.
We do not sell or rent personal information to third parties for marketing or advertising purposes.
Personal information is stored and processed on US-based infrastructure. If you access the Platform from outside the United States, you consent to the transfer of your information to the US for processing in accordance with this Policy.
We retain personal information for as long as your account is active and as needed to provide the Platform. When you close your account, we delete or anonymize personal information within 90 days, except where longer retention is required for legal, tax, accounting, or legitimate-business purposes (for example, records of transactions, dispute resolution, or compliance with subpoenas).
Encrypted backups may persist for up to 90 additional days before being rotated out.
You may request deletion of your account at any time by contacting [email protected].
We may create de-identified or aggregated data from information collected through the Platform — meaning data that has been stripped of direct and indirect identifiers in accordance with the HIPAA Safe Harbor method (where applicable) or otherwise processed so that it no longer reasonably identifies any individual.
We may use, retain, share, publish, sublicense, and commercialize such de-identified or aggregated data for any lawful purpose, on a perpetual and irrevocable basis, including:
Because de-identified and aggregated data does not identify any individual, it is not subject to the access, correction, or deletion rights described in Section 6. We will not attempt to re-identify de-identified data, and we contractually prohibit any third party with whom we share it from doing so.
Submit requests to [email protected]. We respond within 45 days.
Most browsers allow you to control cookies through settings. We respect "Do Not Track" signals and do not employ third-party tracking for advertising without explicit consent.
We take commercially reasonable steps to protect the information entrusted to us. Our current safeguards include:
No security program is perfect. As the Platform matures, we are committed to implementing a formal information-security program that includes independent security assessments, penetration testing, a documented incident-response plan, and workforce security training.
If we become aware of a confirmed data breach that affects your personal information, we will notify affected users without undue delay — in any case within 72 hours of confirmation where feasible, consistent with GDPR Article 33 — and comply with all applicable US state breach-notification laws. Notifications will describe what happened, the information involved, and steps you can take to protect yourself.
If you believe your information has been compromised, contact [email protected] immediately.
Our Platform is not intended for users under 18. We do not knowingly collect personal information from minors. If we learn we have collected information from a child under 18, we will promptly delete it and terminate the account. Parents or guardians should contact [email protected] immediately if they believe this has occurred.
We may update this Privacy Policy as our practices evolve or legal requirements change. Material changes will be communicated by posting the updated policy and revising the "Last Updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.
📍 Durham, North Carolina
We respond to all privacy inquiries within 10 business days. For GDPR requests include "GDPR Request" in the subject line. For CCPA requests include "CCPA Request."
By accessing or using the Continuum Health AI platform ("Service"), you agree to be bound by these Terms of Service. Please read them carefully before using our Service.
By creating an account or using the Service, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and accept these terms in full. If you are using the Service on behalf of a healthcare organization, you represent that you have authority to bind that organization.
The Service is intended for healthcare professionals and trainees for educational, career-development, and professional-networking purposes. You agree to: use the Service only for lawful purposes; provide accurate information about yourself; not share your login credentials; not post or transmit any Protected Health Information (PHI) or other patient-identifying information through the Service; not harass, impersonate, or solicit other users in a manner inconsistent with the Platform's purpose; and not attempt to reverse engineer, scrape, or misappropriate any content or technology provided through the Service.
"User Content" means any information, messages, profile data, goals, bios, opportunities, or other material you submit to the Service. You retain ownership of your User Content. By submitting User Content, you grant Continuum Health AI a non-exclusive, worldwide, royalty-free license to host, store, display, process, and transmit that User Content as necessary to operate and provide the Service, including to deliver matches and messages to other users you interact with. You are solely responsible for the accuracy and lawfulness of User Content you submit.
The Platform itself — including the matching algorithms, software, curriculum, AI prompts, designs, trademarks, and any aggregated or de-identified data derived from the Service — is and remains the exclusive intellectual property of Continuum Health AI. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for your own professional development during your account's active term.
AI-Generated Output. When the Service produces output specifically for you — such as match recommendations, CV summaries, or personalized career suggestions — we grant you a perpetual, royalty-free license to use that output for your own professional-development purposes. Continuum Health AI retains the right to use de-identified versions of such output to improve the Platform in accordance with Section 5a of our Privacy Policy.
Paid subscriptions are billed on the cycle selected at signup. You may cancel at any time; cancellations take effect at the end of the current billing period. Refunds are not provided for partial periods. Enterprise pricing and institutional deployments are governed by a separate Master Services Agreement.
The Service provides AI-assisted mentorship, matching, and educational content. It does not constitute medical advice, clinical guidance, legal advice, financial advice, or a substitute for professional judgment in patient care. Mentorship conversations on the Platform reflect the views of the participating users, not Continuum Health AI. Continuum Health AI is not responsible for advice, information, or conduct exchanged between users, and is not liable for any clinical, business, or personal decisions made in reliance on content accessed through the Service. The Service is provided "as is" and "as available," without warranties of any kind, express or implied, except as required by law.
You agree to defend, indemnify, and hold harmless Continuum Health AI and its officers, directors, employees, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of: (a) your use of the Service in violation of these Terms; (b) User Content you submit; or (c) your violation of any law or the rights of any third party.
To the maximum extent permitted by law, Continuum Health AI's total liability for any claim arising from or related to the Service shall not exceed the greater of (i) $100 or (ii) the amount you paid to Continuum Health AI in the three months preceding the claim. In no event shall Continuum Health AI be liable for indirect, incidental, consequential, special, or punitive damages.
These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any disputes shall be resolved by binding arbitration administered by JAMS in accordance with its Comprehensive Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.
We may suspend or terminate your account at any time for violation of these Terms, for conduct that creates legal or safety risk, or for prolonged inactivity. You may close your account at any time through your account settings or by contacting us.
We may update these Terms at any time. For material changes, we will provide at least 30 days' advance notice by email and in-app notification. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
Questions about these Terms? Contact us at [email protected].